Refund policy

Returns Policy

Customers may return any unopened merchandise purchased from us to our clinic within 30 days. When accompanied by a receipt the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless the store can look up a customer’s purchase history to determine the price that was paid for the item.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be added to your account.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Make a Return to our physical location:

Bring your purchase and receipt to any our physical location at 2410 E. 25th Cir., Idaho Falls, ID 83404. When accompanied by a receipt the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless the store can look up a customer's purchase history to determine the price that was paid for the item(s). Please note that if the item is opened the customer will not be refunded. 

Gift cards are not refundable.

Make a Return by Mail:

For purchases shipped to your home, send your purchase and receipt to 2410 E. 25th Cir., Idaho Falls, ID 83404. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What should I do if my items arrive damaged or defective?

We make every effort to package your order, so it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product swiftly.

Please note: If any items arrive damaged or defective, don’t dispose of them until you’ve had a chance to speak with a customer service representative. In the case of larger items, you may be asked to submit a photograph of the damage.

If you’ve received a damaged item, please e-mail us at: admin@WholesomeHealthClinic.com or call 1 (208) 557-0200.

We’ll need your name, order number, and the item number that was damaged so we can arrange for the damaged item to be replaced as soon as possible.

Can I return products I ordered through the web or over the phone?

Yes. You can return a product purchased on our website or over the phone to our clinic for exchange or return. You must, however, bring the credit or debit card you used to make the purchase to receive a credit if applicable. See the returns section for more details.

Still have questions?

Our knowledgeable staff are ready to help, every day from 9:00 AM - 8:00 PM MST.